Are admin staff trained correctly?

I am often amazed at the lack of basic computer skills in the administration sector. People that have a job of working as admin support and or training support quite often do not have the skills to do their job. They are in fact paid to do a job that they have not been trained to do. Bosses seem to think that everyone can do admin work and worse still some think that the time lost trying to muddle through is OK. Is there a training need? Ask two colleagues to do the same task, if one takes one hour and the other ten minutes then there must be a training need. This so called training gap costs business millions. Yet training is still seen as a dirty word by some companies. Will this down turn wake them out of their slumber, I think so. What do you think??