Keyboards

Why do computer manufactures create keyboards using symbols instead of descriptive text?  I am currently training some basic users on Word and Excel.  The biggest issue I have is explaining the keyboard layout.  The young generation have grown up with the keyboard and know it well, however the over 40's have no idea.  It is just an extra barrier to them and an excuse not to learn.

Tailored Training

How good is a tailored training session?  I have just completed a one to one session with a PA, she arrived with all her data and issues.  We worked through them one by one solving each problem and saving the correction.  She left with information that saves time, creates a standard scheme of work and the ability to automate her whole business process. 

She felt great I felt great and there was not a script in sight.